Frequently Asked Questions

How do I contact customer service?

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If you’re outside the U.S., you can call +1 (515) 237-3641. Our phone lines are open between the hours of 8 a.m. and 11 p.m. E.T. Monday through Friday and 9:30 a.m. and 6 p.m. E.T. on Saturdays.

How do I subscribe to The New Republic?

Please go to NewRepublic.com/subscribe or call customer service at (800) 827-1289.

If you’re outside the U.S., you can call +1 (515) 237-3641. Our phone lines are open between the hours of 8 a.m. and 11 p.m. E.T. Monday through Friday and 9:30 a.m. and 6 p.m. E.T. on Saturdays.

When will I receive my first print issue of The New Republic magazine after subscribing?

Your first print issue will arrive approximately three to five weeks after you place an order successfully. Please contact customer service if you have not received your first magazine after five weeks.

How do I access The New Republic’s database of past issues?

All articles in the print magazine dating back to May 2016 are available to signed-in subscribers and can be found at NewRepublic.com/magazine. Articles dating back to 1914 are accessible to subscribers in our database. Sign in, go to NewRepublic.com/magazine, and click on “Past Issues” at the top-right corner. This will load recent issues. To locate the database, click on the button at the top-right corner that lists the current year. That expands a menu; click on “Archive Database” at the end of that list.

How do I sign in and read articles online?

Click the “Sign in” button at the top of our website, and enter your email address into the pop-up window. The pop-up window will change to display a place to enter your verification code. Keep this page open. Retrieve the verification code from your email inbox, and enter the code into the pop-up window. If you don’t see this email, check your spam folder.

You will know that you are signed in if the “My Account” button appears at the top of the website where the “Sign in” button used to be. If you don’t see this right away, refresh the page. If you’ve tried this multiple times, and are still having trouble, please send an email to help@tnr.com.

How do I sign in to my subscription account on the TNR mobile app?

With the TNR mobile app open on your phone or tablet, click on the gear icon located in the top-right corner of the screen. This will open the app’s settings. Click on the first option, “Create Account or Log In.” Under “Existing Subscribers,” enter your email address and zip code to gain access. If you use multiple email addresses to get our newsletters, you must use the address associated with your account. If you have any questions, please send an email to help@tnr.com.

I am signed in, but I cannot read articles online. How do I fix this?

Your subscription may have expired. Resubscribing should resolve the issue. To check your account status, visit our customer care site and sign in with your email and zip code, or reach out to customer service. If you verify you are a subscriber, please log out (at the bottom of the “Account” tab) and then sign back in with your email address. If you verify you’re a subscriber, and you logged out then signed back in, and you are still having trouble, please send an email to help@tnr.com.

How do I cancel my subscription?

Log in to the Customer Portal with your email address and zip code. Under “My Subscription,” you should see your order history. The “Actions” button will open a menu; click on “Cancel.” If you have any questions, please contact customer service.

How do I change my auto-renewal status?

Log in to the Customer Portal with your email address and zip code. Under “My Subscription,” you should see your order history. The “Actions” button will open a menu; click on “Stop Continuous Service.” If you have any questions, please contact customer service.

I subscribe to TNR through the mobile app. Can I sign in at NewRepublic.com and get unlimited digital access?

Unfortunately, no. Please reach out to us at help@tnr.com. We’ll look at what special offers we have to make it as easy as possible for you to support our independent journalism directly.

How do I change my email address?

Subscribers only: Log in to the Customer Portal with your old email address and zip code. Under “Personal Info,” you should see the “Update Email” button. Next, look on the left-hand side for “Add/Change Email.” If you have any questions, please send an email to help@tnr.com.

Nonsubscribers only: Please click here and opt in to the same newsletters you previously received and enter your new email. You can unsubscribe from emails with your old email address.

NOTE: This requires a secondary confirmation step. For your email update to work, you must go to your inbox after submitting this form to confirm changes made. Also, this will only change where newsletters are sent. It will not change the email connected to your subscription that provides login access at NewRepublic.com.

I have a subscription; why is TNR’s Substack asking me to subscribe?

Please send an email to help@tnr.com and we’ll correct this.

How do I change my physical home address for print delivery?

Sign in at NewRepublic.com/signin, then go to the “My Account” section located at the top-right corner of the site. On the “Subscription” tab, click on “Edit” under the “Name and Address” section to add or change your physical home address. You will then be able to review and confirm that change.