Social Security Workers Are in Shambles Due to Elon Musk’s DOGE Cuts
DOGE’s effects are even worse than we initially realized.

Months after Elon Musk departed his position at the Department of Government Efficiency, Social Security is suffering extensive damage from the fledgling office’s onslaught of cuts.
Earlier this year, DOGE slashed the Social Security Administration’s workforce by 12 percent, leaving an already understaffed agency in a state of upheaval. The cuts have hit local field offices the hardest, reported The New York Times Wednesday.
Local branches are responsible for serving the 74 million Americans on Social Security, many of whom come to field offices for identity verification when applying for benefits and other in-person assistance. But due to cuts, people who need Social Security cards have had to wait multiple weeks to get an appointment.
And in every office that can’t meet demand, there are frontline workers struggling to manage more responsibilities with fewer resources.
“In my 24 years, I have never seen it so bad to the point that a lot of us are medicated,” said one Social Security technical expert in the Midwest who spoke anonymously to the Times. “We joke about it, because what else can you do?”
In addition to general staff cuts, the agency has shuffled local workers to the national hotline, leaving even fewer employees available for face-to-face communication. And for people seeking help over the phone, the added representatives aren’t making enough of a dent: Many callers still spend hours on hold.
Rebekah Walker, a 41-year-old woman who’s lived with heart abnormalities since childhood, has been fighting to get a payment issue resolved with the agency for three months. She’s had to borrow money for rent and postpone medical help.
“It’s as if I am not a real human being,” Walker told the Times. “I have three children. I’m a single mom.”